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Tushar Arora

IT Operations & Support

MBA Candidate – Symbiosis International University

Aspiring Project Coordinator / Associate PM
on the path toward Project Management

Tushar Arora

Introduction

About Me

I currently work with a US-based IT services company where I support day-to-day operations and client service activities. At the same time, I’m pursuing my MBA from Symbiosis International University to deepen my understanding of business and project management.

With a background in computer applications and hands-on experience in operations, I’m now looking to transition into Project Coordinator or Associate Project Manager roles. My goal is to leverage my coordination skills to organize work, support cross-functional teams, and ensure projects are executed smoothly from start to finish.

Career Journey

2022 – 2025

Bachelor of Computer Applications (BCA)

JIMS (Jagannath International Management School)

  • Software systems
  • Databases
  • Programming
  • IT fundamentals

June 2025 – Present

Operations & Client Support

US-based Managed IT Services company

  • Supporting operational workflows
  • Assisting with client service processes
  • Handling coordination tasks
  • Documentation and reporting

2025 – Present

MBA – Business Administration

Symbiosis School for Online & Digital Learning

  • Business management
  • Operations
  • Leadership
  • Project management principles

June 2025 – Present

Operations & Client Support

Working with a US-based Managed IT Services company to ensure seamless service delivery and optimized workflows.

Operational workflow support
Client service coordination
Internal communication
Service request handling
Documentation and reporting
Client onboarding and setup coordination

Featured Project

Demonstrating product thinking, structural design, and digital workflow creation.

SwiftBuyz

A conceptual e-commerce platform designed to create a streamlined shopping experience, focusing heavily on user journey design and intuitive logical structure.

My Role

Product workflow planning – structured the overall flow of the platform from product discovery to checkout.
Feature prioritization – identified essential features for the MVP including product catalog, cart, and checkout.
User journey design – mapped the customer journey to create a smooth and intuitive shopping experience.

Focus Areas

Product StructureUser JourneyFeature Prioritization

Tech Stack

ReactNode.jsExpressMongoDB
View Web Application
SwiftBuyz E-commerce Dashboard

SwiftBuyz Project Workflow

Project Workflow Example

A structured workflow used while planning and organizing the SwiftBuyz project from requirement definition to delivery.

01

Requirement Gathering

Collecting and documenting project goals, user needs, and functional requirements.

02

Task Breakdown

Breaking down requirements into smaller tasks, defining deliverables, and organizing work items.

03

Execution Tracking

Tracking task progress, coordinating updates, and ensuring milestones stay on schedule.

04

Progress Monitoring

Monitoring project milestones, identifying blockers, and keeping stakeholders aligned.

05

Reporting & Documentation

Documenting outcomes, summarizing progress, and maintaining clear project records.

Skills & Tools

A blend of technical foundation, operational efficiency, and product design.

Project Coordination
Google Workspace
Trello
HubSpot
Leadership engagement
Figma
Microsoft 365
Excel
Web Development
Agile Methodology
Stakeholder Communication
Task Trackings
Requirement Gathering
TailwindCSS
Process Improvement
Data Analysis
Reporting
Collaborative
Process development
Project implementation

Education

Currently Pursuing (2025 - Present)

MBA – Business Administration

Symbiosis School for Online & Digital Learning

Symbiosis International University

Focus Areas

  • Business Strategy
  • Operations Management
  • Leadership
  • Project Management

Completed (2022 – 2025)

BCA – Bachelor of Computer Applications

Jagannath International Management School (JIMS)

Guru Gobind Singh Indraprastha University

Focus Areas

  • Software systems
  • Programming fundamentals
  • Database management
  • IT concepts

Certifications

Continuous learning and professional development credentials.

Foundations of Project Management

Google

Issued

Jan 2026

Statistics and Data Analysis with Excel

Macquarie University

Issued

Jan 2026

Data for Business Analysts Using Microsoft Excel

Microsoft

Issued

Dec 2025

Overview: Six Sigma and the Organization

SkillUp Online

Issued

Dec 2025

Six Sigma Process Improvement / VBA

Coursera

Issued

Dec 2025

Essential Marketing Frameworks

University of Washington

Issued

Dec 2025

30-Second Summary

Recruiter Quick Profile

Evaluating my profile? Here is a high-level overview of my qualifications and readiness for a Project Coordinator or Associate Project Manager role.

Experience

Current IT Operations & Support role handling workflows

Education

MBA (Pursuing) + BCA Technical foundation

Credentials

6+ Certifications in Project Mgt, Data, & Six Sigma

Let's build something together.

Ready to bring operational efficiency and product-focused project coordination to your team.

+91 9205100599

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